Terms & conditions
Arrangements for carriage of goods is the responsibility of customers. We are happy to provide contact details of several reputable couriers. We would strongly recommend that customers confirm that couriers are fully insured for the carriage of finished goods.
Where goods are supplied over the internet or by telephone, and the goods have not been viewed in person, Rocking Horse Stables comply with the Distance Selling Regulations.
In those circumstances customers are entitled to cancel the sales contract within 7 days of delivery. A full refund will be given provided that the goods are returned in an undamaged state. Customers are responsible for the cost of carriage on returned goods.
In accordance with the Distance Selling Regulations the right to cancellation does not apply where customers have personalised the goods.
In the event of non-payment of a request for payment beyond 28 days storage fees of £1 per day will become payable, unless specifically agreed.
The majority of rocking horses are too impractical to post due to weight and dimensions.
However, we can recommend a reliable courier who offers competitive rates.
Sometimes it will be possible to post, if the horse is small enough and, depending on
location, we may be able to assist with transport.